© SodaStream Australia Pty Ltd . All Rights Reserved.
PEPSI, the Pepsi Globe, are trademarks of PepsiCo, Inc. and are used under license.
We process orders within 48 hours of receipt on business days. Once the order has been processed, our goal is to ship your order within 48 hours.
Delivery timeframe: 4 to 14 working days dependent on state location. -
Delivery cost: Normally $12.50 Australia Wide or free delivery for orders $75 or over. **
** We deliver to most MAINLAND areas - In the case where freight surcharges are excessive, your order may not be accepted at checkout or will be cancelled and refunded.
Due to restrictions, excessive Freight charges and extra surcharges for Dangerous goods we are unable to deliver to the following postcodes.
0822 0840 0852 0862 0872 0880 0881 0885 0886 2350 2365 2460 2464 2469 2473 2474 2476 2477 2478 2480 2484 2836 2839 2878 2879 2880 2898 2899 3342 3351 3384 3477 3478 3537 3723 3737 3764 4025 4183 4184 4310 4362 4370 4374 4405 4406 4408 4410 4421 4422 4423 4425 4427 4428 4470 4478 4479 4480 4481 4482 4486 4490 4491 4492 4493 4494 4496 4497 4498 4507 4515 4570 4581 4613 4620 4626 4650 4660 4670 4671 4677 4678 4680 4700 4709 4724 4725 4727 4730 4731 4736 4741 4743 4757 4803 4804 4805 4807 4816 4819 4823 4825 4828 4829 4830 4850 4871 4872 4873 4874 4875 4876 4880 4883 4884 4885 4886 4887 4888 4890 4891 4892 4895 5204 5220 5221 5222 5223 5601 5690 5734 6161 6225 6434 6443 6701 6725 6728 6731 6733 6770 6799 7150 7255 7256 7257 7321
All orders for these locations will be cancelled and refunded if they are accepted
As SodaStream Machines contain Carbonated CO2 Cannisters - these are deemed to be Dangerous Goods and are not accepted by Australia Post.
Due to these restrictions we DO NOT deliver to PO Boxes, Parcel lockers or addresses outside of mainland Australia.
Please note delivery times will be longer during public holidays (Christmas, Easter etc.)
Your order will be delivered by our nominated transport courier service. When placing an order you agree to an Authority To Leave delivery. When no one is available to accept the item, the driver may leave the delivery in a secure place at the address. In some cases a card may be left informing the recipient of the attempted delivery. A telephone number will be included on the card for the recipient to ring to re-arrange the delivery. For buildings with multiple occupancy the complete address must contain business name or department details and telephone number to allow a delivery to be completed between the hours of 9am-5pm Monday to Friday.
If you have any questions regarding the Authority to Leave condition, please do not hesitate to contact us.
By placing an order with SodaStream, you agree that the consignment will be left at the location if you are not present at the time of the delivery. Please be aware that SodaStream cannot be held responsible for the absence of the goods, if proof of delivery is provided by the transport company and supplied to you.
Order Tracking
To track your order please go to
www.directfreight.com.au
Terms Of Purchase
Updated March 1, 2021
These terms and conditions of purchase ("Terms of Purchase") govern the sale of products by SodaStream Australia Pty Ltd (ACN 104 202 093) ("SodaStream", "we", "us" and "our") to you through the SodaStream Australia website at www.sodastream.com.au (“Website”).
Please read these Terms of Purchase carefully before placing an order with SodaStream on the Website. By placing an order with SodaStream, you signify your agreement to be bound by these Terms of Purchase.
1. OUR CONTRACT
Your order is an offer to SodaStream to buy the product(s) in your order. When you place an order to purchase a product from SodaStream, we will send you an e-mail confirming receipt of your order and containing the details of your order (the "Order Confirmation E-mail"). The Order Confirmation E-mail is acknowledgement that we have received your order. It does not confirm acceptance of your offer to buy the product(s) ordered. We reserved the right to change orders with pricing errors or availability errors. We only accept your offer, and conclude the contract of sale for a product ordered by you, when we dispatch the product to you. Your contract is with SodaStream.
These Terms of Purchase only apply to products which you buy directly from the Website. They do not apply to any SodaStream products you buy from a third party such as a retailer or other distributor. These third parties will have their own terms of sale which apply to your purchase.
You may only purchase products from our Website if you are over 18, or, if you are under 18, where you have consent from a parent or guardian. By placing an order on our Website, you are confirming that you meet these requirements.
2. PRODUCTS
The images of the products on our Website are for illustrative purposes only. Although the products will materially conform to their description on the relevant product information page(s), they may differ in appearance from the images.
3. RETURNS
Please review our Returns Policy which applies to products sold by SodaStream.
4. PRICING AND AVAILABILITY
All payments must be made in full prior to delivery.
All prices on our Website are inclusive of legally applicable GST, but do not include delivery costs.
We list estimated availability information for products sold by us on our Website on each product information page. Beyond what we say on that page or otherwise on the Website, we cannot be more specific about availability. Such estimated availability information does not constitute a guarantee that the relevant products are available. As we process your order, we will inform you by phone or e-mail as soon as possible if any products you order turn out to be unavailable, and you will not be charged for those products (or, if you have already made payment, we will refund you the full amount).
5. DELIVERY
Delivery costs will be as displayed to you on our Website.
Please note that, unless otherwise stated on the Website, delivery estimates are just that. They are not guaranteed delivery times and should not be relied upon as such. Whilst we will endeavour to ensure that products are delivered as soon as possible, delivery is managed by a third party and we are not responsible for any delays in delivery.
6. TITLE AND RISK AND USER LICENSE TERMS
Title and risk in the products you order, other than our SodaStream CO2 Cylinders, transfers to you upon the completion of delivery. Our SodaStream CO2 Cylinders remain the property of SodaStream or related affiliates of SodaStream at all times, and are provided to you under licence .Please see our Cylinder Exchange Information page for further details about returning and exchanging empty SodaStream CO2 Cylinders and the User License of the SodaStream CO2 Cylinders printed on the sleeve thereof and in the user manual.
7. APPLICABLE LAW
These Terms of Purchase are governed by and construed in accordance with the laws of Victoria, Australia, and not the United Nations Convention on Contracts for the International Sale of Goods the application of which is hereby expressly excluded. We both agree to submit to the non-exclusive jurisdiction of the courts of Victoria, Australia and any courts which have the jurisdiction to hear appeals from them.
8. AMENDMENTS TO THE CONDITIONS OF SALE
We reserve the right to make changes to our Website, policies, and terms and conditions, including these Terms of Purchase, at any time. We will publish changes on our Website. You will be subject to the Terms of Purchase and any other policies in force (displayed on our Website) at the time that you place your order for products from us, unless any change to those terms and conditions, policies or these Terms of Purchase is required to be made by law or government authority (in which case it may in this situation only apply to orders previously placed by you).
If any section of these Terms of Purchase is deemed invalid, void, or for any reason unenforceable, that section will be deemed severable and will not affect the validity and enforceability of any remaining section.
9. SODASTREAM WARRANTY
In addition to and without limiting your rights under the Australian Consumer Law, we provide a two year replacement warranty policy for certain faulty products as per the warranty included with the products you purchased (“SodaStream Warranty”). Under the SodaStream Warranty, if your product is deemed faulty, we are happy to replace the item with an equivalent model or, if the item you purchased is no longer available, with another item which offers substantially the same functionality. Please see the terms of the warranty provided with your purchase, including how you may exercise your rights under it.
Other than pursuant to the SodaStream Warranty and the Australian Consumer Law, we make no representations or warranties in relation to the products.
In addition to your rights under the SodaStream Warranty, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this document limits or is intended to limit your rights or remedies under the Australian Consumer Law.
If you are returning products in accordance with your rights under the Australian Consumer Law:
10. LIABILITY
Subject to section 7 and to the extent the Australian Consumer Law applies and provides otherwise, our maximum liability to each other, whether in contract, tort (including negligence) or otherwise, in connection with any purchase by you from our Website, will be limited to the price you paid for the relevant products.
Except to the extent the Australian Consumer Law applies and provides otherwise, neither of us is liable to the other in any circumstances for any indirect or consequential loss (including loss of use, loss of profit or loss of revenue) arising in connection with any purchase by you from our Website.
11. WAIVER
If you breach these Terms of Purchase and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Terms of Purchase.
12. FORCE MAJEURE
We are not liable for any failure or delay in the performance of our obligations resulting from causes beyond our reasonable control, including acts of God, strikes of our own employees and other unexpected interruptions.
13. DATA AND PRIVACY
In order to provide you with your order, we will process your data in accordance with local data protection laws. For more information about how we use your data, please see our Privacy Policy.
14. OUR CONTACT DETAILS
Our contact details are found on this link: www.sodastream.com.au/contacts
REGISTER TO WIN COMPETITION - TERMS & CONDITIONS
1. Information on how to enter and prizes form part of the conditions of entry. Entry into the competition is deemed acceptance of these terms and conditions.
It’s smooth and simple
When you choose Klarna at checkout, you’ll get the option to shop now and pay later for your purchase. It is easy, safe to use, and you’re always covered by Klarna’s Buyer Protection. (link: https://www.klarna.com/au/buyers-protection/)
4 interest-free instalments
Split your purchase into 4 interest-free payments so you can spread the cost of your purchase over time. Enter the credit or debit card of your choice for automatic payments every two weeks. No interest or added fees when you pay on time!
How to checkout with Klarna
Add item(s) to your cart and select Klarna at checkout. |
Enter your debit or credit card information. |
Pay later over 4 instalments. The first payment is taken when the order is processed. |
The remaining 3 payments are automatically taken every two weeks. |
Manage everything in your Klarna App |
Safe and Secure |
Review your latest purchases and pay any open balances by logging into your Klarna account at https://app.klarna.com/login. You can also chat with Klarna Customer Service 24/7 in the Klarna App. (link: https://app.klarna.com/login?market=au)
|
Klarna uses the latest safeguards and security to protect your information and prevent unauthorized purchases. You have zero fraud liability with Klarna’s Buyer Protection policy. (link: https://www.klarna.com/au/buyers-protection/)
|
Frequently Asked Questions |
About Klarna |
Is there a fee to use 4 There are no upfront fees when you follow the payment schedule. If you fail to make a payment on time late fees may apply. For more information please review product terms (link TBA) for applicable fees.
Will Klarna perform a credit check? When you choose 4 interest-free instalments, Klarna may order a credit report from a 3rd party. Please review product terms for more information on this.
How can I reach Klarna? You can reach Klarna anytime at https://www.klarna.com/au/customer-service/ or by downloading the Klarna App for 24/7 chat. |
Klarna was founded in Stockholm, Sweden and is one of Europe's fastest growing companies and a leading alternative payment provider. Klarna’s vision is to make all payments ‘smoooth’, adding value for shoppers and retailers with unique payment options and superior customer experience.
Klarna has 3,500 employees across 17 countries, and is leading the way for alternative payments by serving 90 million consumers and 250,000 merchants smoooth payment solutions.
|
Terms of Use
Terms last update: March 1, 2021
These terms and conditions of use ("Terms of Use") govern your use of the website owned or operated by SodaStream Australia Pty Ltd (ACN 104 202 093) ("SodaStream", "we", "us" and "our") (www.sodastream.com.au) (“Website”). By accessing our Website, you agree to be bound by these Terms of Use.
THIRD PARTY LINKS
1. Our Website may contain links to other internet websites, over which we have no control and in respect of which we make no representations or warranties. You acknowledge and agree that we are not liable in any way for the information or material on any linked website(s).INTELLECTUAL PROPERTY RIGHTS
2. All title, right and interest (including intellectual property rights) in the content on our Website remains the sole property of SodaStream or its licensors.WEBSITE LIMITATION ON USE AND SECURITY
5. You must not, and must not allow any other person to on your behalf, violate or attempt to violate any aspect of the security of our Website.Returns Policy
THIS RETURNS POLICY IS ISSUED BY SODASTREAM AUSTRALIA PTY LTD (ACN 104 202 093) ("SODASTREAM", "WE", "US" AND "OUR"). AT SODASTREAM, WE UNDERSTAND THAT THERE MAY BE A TIME WERE YOU NEED TO RETURN A PURCHASE FROM US AND WE WANT TO MAKE THE RETURNS PROCESS AS SIMPLE AND EASY AS POSSIBLE FOR YOU.
1. If you contact us to exercise one of your rights under this Returns Policy, we will ask you to provide satisfactory proof that you made the purchase from SodaStream on our Australia website (www.sodastream.com.au). We will accept the following proof of purchase documents:We may also accept financial statements such as a credit card statement or a bank statement (however, when the proof of purchase does not clearly itemise the goods, more than one type of proof of purchase may be required).
2. CHANGE OF MIND RETURNSAn online order cannot be cancelled, and/or products cannot be returned or refunded, due to a change of mind. Please contact our Customer Service Team on 03 8706 0200 or email sales-australia@sodastream.com for further information.
3. FAULTY ITEMS, SODASTREAM WARRANTY AND AUSTRALIAN CONSUMER LAW GUARANTEESWe take great pride in everything we do and are just as disappointed as you if the product you receive is compromised in anyway. Please call our Customer Team on (03) 8706 0200 or email sales-australia@sodastream.com and one of our Customer Team will be happy to offer technical assistance where applicable.
Where your product is faulty, your options may vary depending upon whether or not our replacement warranty policy (“SodaStream Warranty”) is still ongoing.
4. 4. SODASTREAM WARRANTYIf the SodaStream Warranty is ongoing and your product is deemed faulty we are happy to replace the item with an equivalent model or, if the item you purchased is no longer available, with another item which offers substantially the same functionality.
Please see the terms of the warranty provided with your purchase for more information on the SodaStream Warranty, including how you may exercise your rights under it.
Other than pursuant to the SodaStream Warranty and the Australian Consumer Law, we make no representations or warranties in relation to the products.
Refilling an empty SodaStream CO2 Cylinder by third parties could be extremely risky. SodaStream warrants the safety only of Cylinders refilled by it, bearing a SodaStream tamper proof valve seal.
5. CONSUMER GUARANTEESIn addition to your rights under the SodaStream Warranty, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this document limits or is intended to limit your rights or remedies under the Australian Consumer Law.
If you are returning products in accordance with your rights under the Australian Consumer Law:
RECEIVED THE WRONG ITEM?
If you think you’ve received the wrong item or part of your order is missing, then please contact our Customer Service Team on (03) 8706 0200 or email sales-australia@sodastream.com.
Where a wrong item or incomplete order has been sent, we will either send out replacement items or refund you for missing items (as agreed with you).
SODASTREAM - PRIVACY POLICY
Privacy last updated: April 4, 2021
1. Our Commitment To PrivacyWe collect applicant personal data solely for SodaStream's internal recruitment purposes including for the purpose of: identifying applicants, evaluating their applications, making hiring and employment decisions, and contacting applicants by phone or in writing.
5. To communicate with youWe use your personal information to respond to your queries and/or complaints about our products or services, and to provide you important information about your account and your products e.g. to inform you that your payment has been accepted or your order has been processed.
5. Carrying out Direct MarketingWe may use your personal information, including information related to your order, such as your address, for direct marketing purposes. We may, for example, send you emails to inform you of news and updates about our products and services. This may be in the form of email, post, SMS, telephone or targeted online advertisements. Where required by law, we will obtain your consent prior to sending you such marketing information.
To protect your privacy and ensure you have control over the use of your personal information for marketing purposes, we will always give you the opportunity to "opt out" of direct marketing when you contact us in relation to a product or service or you receive any email, text or other direct marketing communication.
You have a right to prevent direct marketing of any form at any time - this can be exercised by following the opt-out link attached to each communication, by changing privacy settings within your SodaStream account or by sending an email to privacy@sodastream.com. If you want to review or update the information you have provided us, you can click "my profile" at our website's home page, and edit the information. If you have not been asked already to provide your email address and a password, we will ask you to do it before changes are made, so as to prevent others from accessing and altering your personal information.
Based on the information we have about you, we take steps to limit direct marketing to a reasonable and proportionate level, and to send you communications which we believe may be of interest or relevance to you, based on the information we have about you.
We will only collect, use or share your personal data for the purposes set out in this Privacy Policy where we are satisfied that:
1. our use of your personal data is necessary to perform a contract or take steps to enter into a contract with you. For example, in order to provide our product and our services it will be necessary for us to process certain personal data such as your address, phone number, identification data and payment data to create your user account or fulfil your order. Also, we carry out this processing for the purpose of knowing our customer and maintaining our relationship with you, with a view to providing a stellar customer experience; orWhere the basis of processing is your consent, you have the right to withdraw your consent, and therefore prevent that processing, at any time.
SodaStream may share your personal information with third parties (or otherwise allow them access to it) only in the following manners and instances:
1. to other SodaStream affiliates for the purposes mentioned in this Privacy Policy.We may also disclose any personal information or other information obtained from or about you, to third parties in connection with a merger, acquisition, bankruptcy or sale of all or substantially all of our assets, to the extent that this is necessary for the process.
Your personal information may be transferred and processed outside your place of residence, to countries such as Israel which are subject to different standards of data protection. We will take appropriate steps to ensure that transfers of personal information are in accordance with applicable laws and carefully managed to protect your privacy rights and interests and transfers are limited to countries which are recognised as providing an adequate level of legal protection or where we can be satisfied that alternative arrangements are in place to protect your privacy rights. To this end:
SodaStream uses certain monitoring and tracking technologies (such as cookies, beacons, pixels, tags and scripts). These technologies are used in order to maintain, provide and improve our services on an ongoing basis, and in order to provide our customers with a better experience. For example, thanks to these technologies, we are able to maintain and keep track of our customers' preferences and authenticated sessions, to better secure our services, to identify technical issues, user trends and effectiveness of campaigns, and to monitor and improve the overall performance of our services.
Please note that third party services placing cookies or utilizing other tracking technologies through our services may have their own policies regarding how they collect and store information. Such practices are not covered by our Privacy Policy and we do not have any control over them.
Cookies
Our website uses cookies, web beacons and similar technologies ("Cookies") to track information provided to us by your browser when you use our website. Cookies are small text files containing small amounts of information which are downloaded and may be stored on any of your devices that enable internet usage e.g. your computer, smartphone or tablet - like a memory for a web page. We use several different types of cookies. We use the following cookies on our website
We use the following cookies on our website:
Necessary cookies are essential and help you navigate our website. This helps to support security and basic functionality and are necessary for the proper operation of our website, so if you block these cookies we can't guarantee your use or the security during your visit
Functionality cookies are used to provide you the best user experience. These cookies are, for instance, used to personalise content for you in line with your location. It also allows our website to remember choices made (like turning off use of cookies or which location you have previously selected) to provide more personal features.
Performance cookies help us to understand the behaviour of users of our website. This allows us to continuously improve our website to provide the best information in support of our project aims. These cookies are also used to help us understand how effective our website is. For instance these cookies tell us which pages visitors go to most often and if they get error messages from web pages.
All of the Cookies are managed by third parties, and you may refer to the third parties' own website privacy notifications for further information. In particular, we use Google Analytics, which allow us to assess how you and other web users use our website, and this information is essential in helping us to continuously improve our website's functionality. They can be preserved from 30 minutes to two years. The information generated by these cookies about your use of our website (including your IP address) will be transmitted to and stored by Google Inc.
Control your cookie settings
Once you have given us your agreement to the use of cookies, we shall store a cookie on your computer or device to remember this for next time. Internet browsers allow you to change your cookie settings, for instance to block certain kinds of cookies or files. You can therefore block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies, you may not be able to access all or parts of the website, due to the fact that some may be functionality cookies. Further information about deleting or blocking cookies, please visit: http://www.allaboutcookies.org/manage-cookies
Individuals in Australia have the following rights under the Privacy Act 1988 (Cth):
We may ask you for additional information to confirm your identity and for security purposes, before disclosing the personal data requested to you. We reserve the right to charge a fee where permitted by law, for instance if your request is manifestly unfounded or excessive.
12. Changes to this Privacy NoticeWe may update and change this Privacy Policy from time to time, to keep it up to date with legal requirements and the way we operate our business. Please regularly check these pages for the latest version of this Privacy Policy .
13. Contact informationIf you would like to contact us, including if you have any questions about this Privacy Policy, wish to exercise any of your rights as described in section 11, or make a complaint regarding your privacy, you can contact us at: email address: privacy@sodastream.com
We will review your complaint and endeavour to respond to you as soon as possible. If you are unhappy with our response to your complaint, you have the right to make a complaint to the OAIC. Details of how to contact the OAIC are provided on its website at www.oaic.gov.au.
1. Introduction
SodaStream encourages its customers to provide genuine feedback regarding their SodaStream product purchases.
This policy sets out how customers can submit reviews of SodaStream’s products through the SodaStream website (sodastream.com.au) as well as how we verify and moderate these reviews. However, this policy does not apply to product reviews which are not submitted through the SodaStream website (e.g. reviews made through third parties such as Google, Amazon or Facebook, which may have their own review policies).
2. How to submit reviews of our products
If you purchase a product through the SodaStream website, you will be sent an email to the email address that you used in your online order asking for feedback on your product. This email will contain a link to submit a review of your product through the SodaStream website. Reviews which are submitted this way will be tagged as 'Verified Buyer' reviews on the SodaStream website, as we are able to verify that the review has come from someone who purchased our product.
If you purchased your SodaStream product from somewhere other than the SodaStream website, you can still submit a review through the 'write a review' function on the SodaStream website. As part of submitting a review this way, you will receive an email to confirm your email address. Email confirmation proves that the review was written by an actual person and was not generated by a bot. Reviews which are submitted this way will not be tagged as 'Verified Buyer' reviews, but as ‘Verified Reviewer’ reviews.
When you submit a review, you will be required to provide certain information, including your name, email, title, a 'star rating' out of five and your comment / feedback on the product. Your data will be handled according to our sodastream.com.au/blogs/legal/privacy-policy If your review is published, only your first name, last initial, star rating and comment / feedback will be displayed on the SodaStream website (i.e. your full name and email will not be published).
3. How do we moderate online reviews for publication?
Reviews will be moderated before they are published on the SodaStream website to check they are relevant to the product that is reviewed and are not offensive or otherwise inappropriate to publish. SodaStream reserves the right to not publish reviews which it reasonably considers:
SodaStream will aim to publish on the SodaStream website all genuine reviews which comply with this policy within 14 days of submission. We may also share your review on our social media and/or other marketing materials.
If your review is not published on the SodaStream website when you believe it should have been, please let us know by sending an email to sales-australia@sodastream.com.