Legal Terms

Copyright Notices

PEPSI, the Pepsi Globe, are trademarks of PepsiCo, Inc. and are used under license.

Shipping, Delivery and Order Tracking

We process orders within 48 hours of receipt on business days. Once the order has been processed, our goal is to ship your order within 48 hours.

Delivery timeframe: 4 to 14 working days dependent on state location. -

Delivery cost: Normally $12.50 Australia Wide or free delivery for orders $75 or over. **

** We deliver to most MAINLAND areas - In the case where freight surcharges are excessive, your order may not be accepted at checkout

Due to restrictions, excessive Freight charges and extra surcharges for Dangerous goods we are unable to deliver to the following postcodes.

0822 0840 0852 0862 0872 0880 0881 0885 2350 2365 2460 2464 2469 2473 2474 2476 2477 2478 2480 2484 2836 2839 2878 2879 2880 2898 2899 3342 3351 3384 3477 3478 3537 3723 3737 3764 4025 4183 4184 4310 4362 4370 4374 4405 4406 4408 4410 4421 4422 4423 4425 4427 4428 4470 4478 4479 4480 4481 4482 4486 4490 4491 4492 4493 4494 4496 4497 4498 4507 4515 4570 4581 4613 4620 4626 4650 4660 4670 4671 4677 4678 4680 4700 4709 4724 4725 4727 4730 4731 4736 4741 4743 4757 4803 4804 4805 4807 4816 4819 4823 4825 4828 4829 4830 4850 4871 4872 4873 4874 4875 4876 4880 4883 4884 4885 4886 4887 4888 4890 4891 4892 4895 5204 5220 5221 5222 5223 5601 5690 5734 6161 6225 6434 6443 6701 6725 6728 6731 6733 6770 6799 7150 7255 7256 7257 7321

All orders for these locations will be cancelled and refunded if they are accepted

As SodaStream Machines contain Carbonated CO2 Cannisters - these are deemed to be Dangerous Goods and are not accepted by Australia Post.

Due to these restrictions we DO NOT deliver to PO Boxes, Parcel lockers or addresses outside of mainland Australia.

Please note delivery times will be longer during public holidays (Christmas, Easter etc.)

Your order will be delivered by our nominated transport courier service. When placing an order you agree to an Authority To Leave delivery. When no one is available to accept the item, the driver may leave the delivery in a secure place at the address. In some cases a card may be left informing the recipient of the attempted delivery. A telephone number will be included on the card for the recipient to ring to re-arrange the delivery. For buildings with multiple occupancy the complete address must contain business name or department details and telephone number to allow a delivery to be completed between the hours of 9am-5pm Monday to Friday.

If you have any questions regarding the Authority to Leave condition, please do not hesitate to contact us.

By placing an order with SodaStream, you agree that the consignment will be left at the location if you are not present at the time of the delivery. Please be aware that SodaStream cannot be held responsible for the absence of the goods, if proof of delivery is provided by the transport company and supplied to you.

Order Tracking

To track your order please go to
www.directfreight.com.au

Please enter the last 6 Digits after the 9600 of your order number for example if your order number is 9600123456
Your Reference number would be 123456
Select the Customer Reference Field (not consignment number)
Hit TRACK button

Terms Of Purchase

Terms Of Purchase

Updated March 1, 2021

These terms and conditions of purchase ("Terms of Purchase") govern the sale of products by SodaStream Australia Pty Ltd (ACN 104 202 093) ("SodaStream", "we", "us" and "our") to you through the SodaStream Australia website at www.sodastream.com.au (“Website”).

Please read these Terms of Purchase carefully before placing an order with SodaStream on the Website. By placing an order with SodaStream, you signify your agreement to be bound by these Terms of Purchase.

1. OUR CONTRACT

Your order is an offer to SodaStream to buy the product(s) in your order. When you place an order to purchase a product from SodaStream, we will send you an e-mail confirming receipt of your order and containing the details of your order (the "Order Confirmation E-mail"). The Order Confirmation E-mail is acknowledgement that we have received your order. It does not confirm acceptance of your offer to buy the product(s) ordered. We only accept your offer, and conclude the contract of sale for a product ordered by you, when we dispatch the product to you. Your contract is with SodaStream.

These Terms of Purchase only apply to products which you buy directly from the Website. They do not apply to any SodaStream products you buy from a third party such as a retailer or other distributor. These third parties will have their own terms of sale which apply to your purchase.

You may only purchase products from our Website if you are over 18, or, if you are under 18, where you have consent from a parent or guardian. By placing an order on our Website, you are confirming that you meet these requirements.

2. PRODUCTS

The images of the products on our Website are for illustrative purposes only. Although the products will materially conform to their description on the relevant product information page(s), they may differ in appearance from the images.

3. RETURNS

Please review our Returns Policy which applies to products sold by SodaStream.

4. PRICING AND AVAILABILITY

All payments must be made in full prior to delivery.

All prices on our Website are inclusive of legally applicable GST, but do not include delivery costs.

We list estimated availability information for products sold by us on our Website on each product information page. Beyond what we say on that page or otherwise on the Website, we cannot be more specific about availability. Such estimated availability information does not constitute a guarantee that the relevant products are available. As we process your order, we will inform you by phone or e-mail as soon as possible if any products you order turn out to be unavailable, and you will not be charged for those products (or, if you have already made payment, we will refund you the full amount).

5. DELIVERY

Delivery costs will be as displayed to you on our Website.

Please note that, unless otherwise stated on the Website, delivery estimates are just that. They are not guaranteed delivery times and should not be relied upon as such. Whilst we will endeavour to ensure that products are delivered as soon as possible, delivery is managed by a third party and we are not responsible for any delays in delivery.

6. TITLE AND RISK AND USER LICENSE TERMS

Title and risk in the products you order, other than our SodaStream CO2 Cylinders, transfers to you upon the completion of delivery. Our SodaStream CO2 Cylinders remain the property of SodaStream or related affiliates of SodaStream at all times, and are provided to you under licence .Please see our Cylinder Exchange Information page for further details about returning and exchanging empty SodaStream CO2 Cylinders and the User License of the SodaStream CO2 Cylinders printed on the sleeve thereof and in the user manual.

7. APPLICABLE LAW

These Terms of Purchase are governed by and construed in accordance with the laws of Victoria, Australia, and not the United Nations Convention on Contracts for the International Sale of Goods the application of which is hereby expressly excluded. We both agree to submit to the non-exclusive jurisdiction of the courts of Victoria, Australia and any courts which have the jurisdiction to hear appeals from them.

8. AMENDMENTS TO THE CONDITIONS OF SALE

We reserve the right to make changes to our Website, policies, and terms and conditions, including these Terms of Purchase, at any time. We will publish changes on our Website. You will be subject to the Terms of Purchase and any other policies in force (displayed on our Website) at the time that you place your order for products from us, unless any change to those terms and conditions, policies or these Terms of Purchase is required to be made by law or government authority (in which case it may in this situation only apply to orders previously placed by you).

If any section of these Terms of Purchase is deemed invalid, void, or for any reason unenforceable, that section will be deemed severable and will not affect the validity and enforceability of any remaining section.

9. SODASTREAM WARRANTY

In addition to and without limiting your rights under the Australian Consumer Law, we provide a two year replacement warranty policy for certain faulty products as per the warranty included with the products you purchased (“SodaStream Warranty”). Under the SodaStream Warranty, if your product is deemed faulty, we are happy to replace the item with an equivalent model or, if the item you purchased is no longer available, with another item which offers substantially the same functionality. Please see the terms of the warranty provided with your purchase, including how you may exercise your rights under it.

Other than pursuant to the SodaStream Warranty and the Australian Consumer Law, we make no representations or warranties in relation to the products.

In addition to your rights under the SodaStream Warranty, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this document limits or is intended to limit your rights or remedies under the Australian Consumer Law.

If you are returning products in accordance with your rights under the Australian Consumer Law:

the products do not need to be in their original packaging to be returned, however you must ensure that the products are adequately protected for transit; and
you will be required to pay any delivery costs when you return items to us, however we will reimburse your reasonable delivery costs to you if you are entitled to a remedy under the Australian Consumer Law (subject to you providing proof of these costs).

10. LIABILITY

Subject to section 7 and to the extent the Australian Consumer Law applies and provides otherwise, our maximum liability to each other, whether in contract, tort (including negligence) or otherwise, in connection with any purchase by you from our Website, will be limited to the price you paid for the relevant products.

Except to the extent the Australian Consumer Law applies and provides otherwise, neither of us is liable to the other in any circumstances for any indirect or consequential loss (including loss of use, loss of profit or loss of revenue) arising in connection with any purchase by you from our Website.

11. WAIVER

If you breach these Terms of Purchase and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Terms of Purchase.

12. FORCE MAJEURE

We are not liable for any failure or delay in the performance of our obligations resulting from causes beyond our reasonable control, including acts of God, strikes of our own employees and other unexpected interruptions.

13. DATA AND PRIVACY

In order to provide you with your order, we will process your data in accordance with local data protection laws. For more information about how we use your data, please see our Privacy Policy.

14. OUR CONTACT DETAILS

Our contact details are found on this link: www.sodastream.com.au/contacts

REGISTER TO WIN COMPETITION - TERMS & CONDITIONS

1. Information on how to enter and prizes form part of the conditions of entry. Entry into the competition is deemed acceptance of these terms and conditions.
2. Entry is open to Australian residents only (“Eligible Entrants”). The competition is not open to employees of SodaStream Australia, their agents, contractors, consultants, their families (including de-facto spouses) or to other persons assisting with the competition.
3. The Promoter is SodaStream Australia Pty Ltd (ABN: 81 104 202 093) (“Promoter”).
4. Prize offered is "A Years Supply of Flavours" which includes: 24x randomly chosen SodaStream Flavours.
5. To be eligible to win, Entrants must be over the age of 13 and enter on the Product Registration page.
6. Entrants must enter in all mandatory details in order to be eligible to win.
7. Only one entry per person will be accepted.
8. Competition closes on December 31st 2018 and a winner will be notified at the beginning of each month.
9. The winning entry will be chosen at random each month.
10. Winners may be asked to confirm either their postal address, phone number and/or email address before prize is dispatched. The Promoter will bear the cost of delivery but all other costs associated with the taking and use of the prize (including taxes, etc.) is the responsibility of the winners.
11. Winners will be notified either by email or by phone call. If the winner does not reply to the email or phone call within 21 days, the Promoter reserves the right to offer the prize to the next entrant whose entry meets the criteria or to reoffer the prize in an12. Incomplete and incomprehensible entries or incorrect contact details are not eligible to win. The Promoter accepts no responsibility for misdirected, lost or delayed entries and entries not received for any reason during the Promotion Period, or for any technical difficulties with entry.
13. Any entrant who, in the opinion of the Promoter, tampers or interferes with the entry process in any way, or who does not properly comply with the entry process, will be ineligible to win.
14. The prize must be taken as stated. The prize is not transferable or exchangeable.
15. The Promoter will not be held liable for any loss, damage or injury which results directly or indirectly from the competition, except that which cannot be excluded by law.
16. All entries become the property of the Promoter. By entering the competition entrants understand and agree that the Promoter (and it’s affiliates and companies that work for the Promoter) may use and disclose the information provided by them by entering the information into a database for future promotional, marketing or publicity purposes, subject to any applicable privacy laws.
17. The prize value will be as per competition post. All values quoted are current as at the time of post date and are subject to change.
18. The Promoter reserves the right to modify these rules, suspend or discontinue this competition at any time.
19. These rules are governed by the laws of Australia.
20. Entry into this competition is restricted to those aged 13 years of age or older.

Shop now, pay later with Klarna!

It’s smooth and simple

When you choose Klarna at checkout, you’ll get the option to shop now and pay later for your purchase. It is easy, safe to use, and you’re always covered by Klarna’s Buyer Protection. (link: https://www.klarna.com/au/buyers-protection/)

4 interest-free instalments

Split your purchase into 4 interest-free payments so you can spread the cost of your purchase over time. Enter the credit or debit card of your choice for automatic payments every two weeks. No interest or added fees when you pay on time!

How to checkout with Klarna

Add item(s) to your cart and select Klarna at checkout.

Enter your debit or credit card information.

Pay later over 4 instalments. The first payment is taken when the order is processed.

The remaining 3 payments are automatically taken every two weeks.

Manage everything in your Klarna App

Safe and Secure

Review your latest purchases and pay any open balances by logging into your Klarna account at https://app.klarna.com/login. You can also chat with Klarna Customer Service 24/7 in the Klarna App. (link: https://app.klarna.com/login?market=au)

Klarna uses the latest safeguards and security to protect your information and prevent unauthorized purchases. You have zero fraud liability with Klarna’s Buyer Protection policy. (link: https://www.klarna.com/au/buyers-protection/)

Frequently Asked Questions

About Klarna

Is there a fee to use 4
interest-free instalments?

There are no upfront fees when you follow the payment schedule. If you fail to make a payment on time late fees may apply. For more information please review product terms (link TBA) for applicable fees.

Will Klarna perform a credit check?

When you choose 4 interest-free instalments, Klarna may order a credit report from a 3rd party. Please review product terms for more information on this.

How can I reach Klarna?

You can reach Klarna anytime at https://www.klarna.com/au/customer-service/ or by downloading the Klarna App for 24/7 chat.

Klarna was founded in Stockholm, Sweden and is one of Europe's fastest growing companies and a leading alternative payment provider. Klarna’s vision is to make all payments ‘smoooth’, adding value for shoppers and retailers with unique payment options and superior customer experience.

Klarna has 3,500 employees across 17 countries, and is leading the way for alternative payments by serving 90 million consumers and 250,000 merchants smoooth payment solutions.

https://www.klarna.com/international/about-us/

Terms of Use

Terms of Use

Terms last update: March 1, 2021

These terms and conditions of use ("Terms of Use") govern your use of the website owned or operated by SodaStream Australia Pty Ltd (ACN 104 202 093) ("SodaStream", "we", "us" and "our") (www.sodastream.com.au) (“Website”). By accessing our Website, you agree to be bound by these Terms of Use.

THIRD PARTY LINKS

1. Our Website may contain links to other internet websites, over which we have no control and in respect of which we make no representations or warranties. You acknowledge and agree that we are not liable in any way for the information or material on any linked website(s).

INTELLECTUAL PROPERTY RIGHTS

2. All title, right and interest (including intellectual property rights) in the content on our Website remains the sole property of SodaStream or its licensors.
3. You may not copy, modify, publish, transmit or sell, reproduce, create derivative works from or exploit in any way any of the content on our Website, in whole or in part, except as is expressly permitted in these Terms of Use.
4. You may download or copy a reasonable amount of the content on our Website solely for your own personal use, provided that you must maintain all copyright and other notices on that content.

WEBSITE LIMITATION ON USE AND SECURITY

5. You must not, and must not allow any other person to on your behalf, violate or attempt to violate any aspect of the security of our Website.
6. You agree that you will not modify, reverse engineer, disassemble, decompile, or copy any software used on our Website, and that you will not allow any other person to do so on your behalf.

Returns Policy

Returns Policy

THIS RETURNS POLICY IS ISSUED BY SODASTREAM AUSTRALIA PTY LTD (ACN 104 202 093) ("SODASTREAM", "WE", "US" AND "OUR"). AT SODASTREAM, WE UNDERSTAND THAT THERE MAY BE A TIME WERE YOU NEED TO RETURN A PURCHASE FROM US AND WE WANT TO MAKE THE RETURNS PROCESS AS SIMPLE AND EASY AS POSSIBLE FOR YOU.

1. If you contact us to exercise one of your rights under this Returns Policy, we will ask you to provide satisfactory proof that you made the purchase from SodaStream on our Australia website (www.sodastream.com.au). We will accept the following proof of purchase documents:

the online order reference number;
the order confirmation email or receipt received from us; or
PayPal statements.

We may also accept financial statements such as a credit card statement or a bank statement (however, when the proof of purchase does not clearly itemise the goods, more than one type of proof of purchase may be required).

2. CHANGE OF MIND RETURNS

An online order cannot be cancelled, and/or products cannot be returned or refunded, due to a change of mind. Please contact our Customer Service Team on 03 8706 0200 or email sales-australia@sodastream.com for further information.

3. FAULTY ITEMS, SODASTREAM WARRANTY AND AUSTRALIAN CONSUMER LAW GUARANTEES

We take great pride in everything we do and are just as disappointed as you if the product you receive is compromised in anyway. Please call our Customer Team on (03) 8706 0200 or email sales-australia@sodastream.com and one of our Customer Team will be happy to offer technical assistance where applicable.

Where your product is faulty, your options may vary depending upon whether or not our replacement warranty policy (“SodaStream Warranty”) is still ongoing.

4. 4. SODASTREAM WARRANTY

If the SodaStream Warranty is ongoing and your product is deemed faulty we are happy to replace the item with an equivalent model or, if the item you purchased is no longer available, with another item which offers substantially the same functionality.

Please see the terms of the warranty provided with your purchase for more information on the SodaStream Warranty, including how you may exercise your rights under it.

Other than pursuant to the SodaStream Warranty and the Australian Consumer Law, we make no representations or warranties in relation to the products.

Refilling an empty SodaStream CO2 Cylinder by third parties could be extremely risky. SodaStream warrants the safety only of Cylinders refilled by it, bearing a SodaStream tamper proof valve seal.

5. CONSUMER GUARANTEES

Nothing in this document limits or is intended to limit your rights or remedies under the Australian Consumer Law.

If you are returning products in accordance with your rights under the Australian Consumer Law:

the products do not need to be in their original packaging to be returned, however you must ensure that the products are adequately protected for transit; and
you will be required to pay any delivery costs when you return items to us, however we will reimburse your reasonable delivery costs to you if you are entitled to a remedy under the Australian Consumer Law (subject to you providing proof of these costs).

RECEIVED THE WRONG ITEM?

If you think you’ve received the wrong item or part of your order is missing, then please contact our Customer Service Team on (03) 8706 0200 or email sales-australia@sodastream.com.

Where a wrong item or incomplete order has been sent, we will either send out replacement items or refund you for missing items (as agreed with you).

Privacy Policy

SODASTREAM - PRIVACY POLICY

Privacy last updated: April 4, 2021

1. Our Commitment To Privacy
1. Your privacy is very important to us at SodaStream Australia Pty Ltd (ACN 104 202 093) and its affiliates, hereinafter also "we" and/or "us" and/or "SodaStream").
2. SodaStream is committed to the handling of personal information in accordance with applicable laws, including the Australian Privacy Principles set out in the Privacy Act 1988 (Cth). To better protect your privacy, we provide this policy (“Privacy Policy”) explaining our information practices and the choices you can make about the way your information is collected and used.
3. To make this notice easy to find, we make this Privacy Policy available on our homepage and at every point where personal information may be collected, such as during purchase on our website or when joining our customer database for newsletter content.
4. We strongly urge you read this policy and make sure you fully understand our practices in relation to personal data, before you access or use any of our services. You may wish to interact with us by not identifying yourself or using a pseudonym, and where possible we will allow this.
5. If you read and fully understand this Privacy Policy, but remain opposed to our privacy practices, you must immediately leave our website, and avoid or discontinue all use of any of our Services. Where you have read this Privacy Policy but would like further clarification, please contact us at privacy@sodastream.com.

2. Important information
1. The purpose of this Privacy Policy is to provide you with clear explanation of what personal information we collect, when, why and how we collect, use and share your personal data and it explains your statutory rights. This Privacy Policy is not intended to override the terms of any contract you have with us, nor any rights you might have under the Australian Privacy Principles set out in the Privacy Act 1988 (Cth).
2. Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information on our website or offline from those we actually know are under 18, and no part of our website is structured to attract anyone under 18. Parents and guardians should supervise their children's activities at all times. If we learn we have collected or received personal data from a person under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a person under 18, please contact us at privacy@sodastream.com.
3. Note that our website contains links to third party websites which we are not responsible for. Please review the privacy policies of such third party websites should you visit these websites. This Privacy Policy does not address the privacy or information practices of any third parties.
4. Our website uses cookies and other tracking technology to automatically collect certain data concerning its interactions with visitors. Some of this information may include personal data. We explain more about the information we collect using cookies and tracking technology in paragraph 10.

3. What information do we collect and how do we collect it?
1. Personal information is collected when you voluntarily submit it through a website form or if you register with or use one of our website or online services. Our website automatically collects certain data concerning its interaction with visitors that facilitate operation, management and planning. Some information that may constitute personal information (such as your browser type, operating system, IP address, domain name, number of times you visited the website, dates you visited the website, date and time of an online request, the time required to download information you requested, error codes generated while your browser is in contact with our website and the amount of time you spent viewing the website) may be collected via cookies and other tracking technologies, all on an anonymised basis. Aggregate information (such as how many times visitors log onto our website) may also be collected. We explain more about our use of cookies and tracking technologies in paragraph 10.
2. If you register on our website, contact us as an individual or purchase any products or services from our website, we may collect your name, email address, telephone number, address information (together, "identification data"); information about your household ("household composition data"), the consumption habits of you and members of your household ("consumption data"), information about the device you use to access our website or online services ("device data"), payment and credit card information ("payment data"), information to set up and access your SodaStream account ("login data").
3. If you register or contact us on behalf of a company, we will collect company identification data, identification data from the company representative, company composition and consumption data, device data, payment data and login data.
4. If you contact us by other offline methods in order to buy our products or services or by using one or more of the contact means provided offline, we will collect identification and payment data as relevant for the sale and delivery of the goods and services or to respond to your query or complaint and, as far as necessary, for the handling and fulfilment of the order and ongoing provision of our services.
5. If you engage with us through social media e.g . Water Blog, Recipe Site, Facebook, Pinterest, Twitter, we collect login information and any personal information you voluntarily provide, such as opinions in blog or recipe entries, or messages you post on our social media pages. If you upload content, including your personal information, to a social network, your submission will be subject to that social network's terms of use and privacy policy, even where you post on an official SodaStream page on the social network. We do not have control over these terms of use and privacy policies, and have not reviewed their adequacy. You should therefore review these before submitting any personal information.
6. If you apply to one of our open positions published in our careers sites, by sending us contact details and CV ("applicant personal data") via the relevant application on our website, or through any other means provided by us (e.g . social media), we will collect such applicant personal data in order to process your application.

4. How do we use your personal data?
1. To provide our products and services

We collect personal information in order to offer our products and/or services and their functions. We may use the information collected in order to validate your order or subscription, to process your payment (for instance, a monthly fee in the case of a subscription) and to provide the products and services that you requested, ordered or to which you subscribed. We will also use your personal information as far as necessary for the handling and fulfilment of your order as well as to provide customer support.
We also use this information for customer management purposes, to maintain our relationship with you, with a view to providing stellar customer experience.

2. To verify your identity

We may use the information collected from you to verify your identity. We may also use this information to establish and set up your account, verify or re-issue a password, log your activity and contact you from time to time.

3. For internal business purposes such as:

to improve our products in order to make them fit for our customers' needs and to draw insights in relation to possible improvements;
to improve our services to you and customize your browsing experience. Some of the information (particularly the information collected by cookies and other tracking technology) helps us improve our website; and
to track any fraudulent activities and other inappropriate activities and monitor content integrity on our website.

4. To process job applications

We collect applicant personal data solely for SodaStream's internal recruitment purposes including for the purpose of: identifying applicants, evaluating their applications, making hiring and employment decisions, and contacting applicants by phone or in writing.

5. To communicate with you

We use your personal information to respond to your queries and/or complaints about our products or services, and to provide you important information about your account and your products e.g. to inform you that your payment has been accepted or your order has been processed.

5. Carrying out Direct Marketing

We may use your personal information, including information related to your order, such as your address, for direct marketing purposes. We may, for example, send you emails to inform you of news and updates about our products and services. This may be in the form of email, post, SMS, telephone or targeted online advertisements. Where required by law, we will obtain your consent prior to sending you such marketing information.

To protect your privacy and ensure you have control over the use of your personal information for marketing purposes, we will always give you the opportunity to "opt out" of direct marketing when you contact us in relation to a product or service or you receive any email, text or other direct marketing communication.

You have a right to prevent direct marketing of any form at any time - this can be exercised by following the opt-out link attached to each communication, by changing privacy settings within your SodaStream account or by sending an email to privacy@sodastream.com. If you want to review or update the information you have provided us, you can click "my profile" at our website's home page, and edit the information. If you have not been asked already to provide your email address and a password, we will ask you to do it before changes are made, so as to prevent others from accessing and altering your personal information.

Based on the information we have about you, we take steps to limit direct marketing to a reasonable and proportionate level, and to send you communications which we believe may be of interest or relevance to you, based on the information we have about you.

6. Legal basis for processing personal data

We will only collect, use or share your personal data for the purposes set out in this Privacy Policy where we are satisfied that:

1. our use of your personal data is necessary to perform a contract or take steps to enter into a contract with you. For example, in order to provide our product and our services it will be necessary for us to process certain personal data such as your address, phone number, identification data and payment data to create your user account or fulfil your order. Also, we carry out this processing for the purpose of knowing our customer and maintaining our relationship with you, with a view to providing a stellar customer experience; or
2. our use of your personal data is necessary to support legitimate interests that we have as a business to provide products and services to our customers, provided it is conducted at all times in a way that is proportionate, and that respects your privacy rights. For example, we strive to always improve our products and services in order to make them fit our customers' needs. For this reason, we process personal data such as consumption habits, device information and household composition and draw insights in relation to possible improvements; or
3. our use of your personal data is necessary to comply with a relevant legal or regulatory obligation that we have. For example, to maintain appropriate business records, to comply with lawful requests by public authorities and to comply with applicable laws and regulations or as otherwise required by law; or
4. you have provided your consent to us using your personal data for that purpose (e.g . where you provide us with marketing consents or opt in to additional services).

Where the basis of processing is your consent, you have the right to withdraw your consent, and therefore prevent that processing, at any time.

7. How we protect and store your personal data
1. Data Security

To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect. Some of the steps we take are: placing confidentiality requirements on our staff and service providers; destroying or permanently anonymising personal information if it is no longer needed for the purposes for which it was collected. SodaStream will comply with all applicable laws in the event of any breach of the security, confidentiality or integrity of your personal information that we hold and, where we consider appropriate or where required by the Privacy Act 1988 (Cth), notify you via email, text or conspicuous posting on our website in the most expedient time possible and without unreasonable delay.
However, the security of personal information depends in part on the security of the device used to communicate with us, the security you use to protect your login information, and the security provided by your internet service provider. Where you have a SodaStream username, login or password, you are responsible for keeping this information confidential. We ask you not to share a username, login or password with anyone.

2. Data Retention

We may retain your personal information for as long as is necessary, which depends upon the type of information and the purposes for which it may be used and disclosed by us. We will need to keep personal information for as long as is necessary to provide our products and services, and beyond such time to the extent necessary to satisfy our legal obligations (e.g . in relation to invoice retention) or for other purposes such as responding to possible disputes or complaints or for possible reactivation of subscriptions.
In addition, we maintain a data retention policy which we apply to information in our care. Where your data is no longer required we will take reasonable steps to ensure that it is securely deleted or anonymised.
Please note that SodaStream may retain applicant personal data submitted to it for no longer than two years after the applied position has been filled or closed. This is done so we could re-consider applicants for other positions and opportunities at SodaStream; so we could use their information as reference for future applications submitted by them; and in case the applicant is hired, for additional employment and business purposes related to his/her work at SodaStream. If you previously submitted applicant personal data to SodaStream, and now wish to access it, update it or have it deleted from SodaStream's systems, please contact us at privacy@sodastream.com

8. We may share your personal data

SodaStream may share your personal information with third parties (or otherwise allow them access to it) only in the following manners and instances:

1. to other SodaStream affiliates for the purposes mentioned in this Privacy Policy.
2. with any third parties to whom the relevant SodaStream entity subcontracts all or part of its operations. The purpose of this transfer will be to help manage our business and deliver services. For instance, we may transfer your personal information to a service provider to the extent necessary to complete an order and deliver your product. Other instances may include transfers to e-marketing service providers, hosting providers and any other relevant ICT service providers. Note that we will never sell your personal information to a third party. These third parties have agreed to confidentiality restrictions and use any personal information we share with them or which they collect on our behalf solely for the purpose of providing the contracted service to us.
3. We may disclose your personal information to others where

we are required or authorised by law to do so;
you may have expressly consented to the disclosure or the consent may be reasonably inferred from the circumstances; or
we are otherwise permitted to disclose the information under the Privacy Act 1988 (Cth).

We may also disclose any personal information or other information obtained from or about you, to third parties in connection with a merger, acquisition, bankruptcy or sale of all or substantially all of our assets, to the extent that this is necessary for the process.

9. Transferring personal data globally

Your personal information may be transferred and processed outside your place of residence, to countries such as Israel which are subject to different standards of data protection. We will take appropriate steps to ensure that transfers of personal information are in accordance with applicable laws and carefully managed to protect your privacy rights and interests and transfers are limited to countries which are recognised as providing an adequate level of legal protection or where we can be satisfied that alternative arrangements are in place to protect your privacy rights. To this end:

1. we will ensure that transfers within SodaStream and its affiliates will be covered by an agreement entered into by members of SodaStream Group (an intra-group agreement) which contractually obliges each member to ensure that personal information receives an adequate and consistent level of protection wherever it is transferred within the Group;
2. where we transfer your personal information outside SodaStream, including to third parties who help provide our products and services, we will obtain contractual commitments from them to protect your personal information;
3.where we receive requests for information from law enforcement or regulators, we will carefully validate these requests before personal data is disclosed.
10. Use of Cookies and Other Tracking Technologies

SodaStream uses certain monitoring and tracking technologies (such as cookies, beacons, pixels, tags and scripts). These technologies are used in order to maintain, provide and improve our services on an ongoing basis, and in order to provide our customers with a better experience. For example, thanks to these technologies, we are able to maintain and keep track of our customers' preferences and authenticated sessions, to better secure our services, to identify technical issues, user trends and effectiveness of campaigns, and to monitor and improve the overall performance of our services.

Please note that third party services placing cookies or utilizing other tracking technologies through our services may have their own policies regarding how they collect and store information. Such practices are not covered by our Privacy Policy and we do not have any control over them.

Our website uses cookies, web beacons and similar technologies ("Cookies") to track information provided to us by your browser when you use our website. Cookies are small text files containing small amounts of information which are downloaded and may be stored on any of your devices that enable internet usage e.g. your computer, smartphone or tablet - like a memory for a web page. We use several different types of cookies. We use the following cookies on our website

We use the following cookies on our website:

1. necessary cookies

Necessary cookies are essential and help you navigate our website. This helps to support security and basic functionality and are necessary for the proper operation of our website, so if you block these cookies we can't guarantee your use or the security during your visit

2. functionality cookies

Functionality cookies are used to provide you the best user experience. These cookies are, for instance, used to personalise content for you in line with your location. It also allows our website to remember choices made (like turning off use of cookies or which location you have previously selected) to provide more personal features.

3. performance cookies

Performance cookies help us to understand the behaviour of users of our website. This allows us to continuously improve our website to provide the best information in support of our project aims. These cookies are also used to help us understand how effective our website is. For instance these cookies tell us which pages visitors go to most often and if they get error messages from web pages.

All of the Cookies are managed by third parties, and you may refer to the third parties' own website privacy notifications for further information. In particular, we use Google Analytics, which allow us to assess how you and other web users use our website, and this information is essential in helping us to continuously improve our website's functionality. They can be preserved from 30 minutes to two years. The information generated by these cookies about your use of our website (including your IP address) will be transmitted to and stored by Google Inc.

Control your cookie settings

Once you have given us your agreement to the use of cookies, we shall store a cookie on your computer or device to remember this for next time. Internet browsers allow you to change your cookie settings, for instance to block certain kinds of cookies or files. You can therefore block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies, you may not be able to access all or parts of the website, due to the fact that some may be functionality cookies. Further information about deleting or blocking cookies, please visit: http://www.allaboutcookies.org/manage-cookies

11. Your rights in relation to your personal data

Individuals in Australia have the following rights under the Privacy Act 1988 (Cth):

to request that we provide you with a copy of your personal information that we hold
to request that we correct any errors in your personal information, to ensure that the personal information we hold about you is accurate, up-to-date, complete, relevant and not misleading. Note that you may also correct, update or remove certain parts of your personal information by yourself, or completely deactivate your SodaStream account, through your account settings; and
to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

We may ask you for additional information to confirm your identity and for security purposes, before disclosing the personal data requested to you. We reserve the right to charge a fee where permitted by law, for instance if your request is manifestly unfounded or excessive.

12. Changes to this Privacy Notice

We may update and change this Privacy Policy from time to time, to keep it up to date with legal requirements and the way we operate our business. Please regularly check these pages for the latest version of this Privacy Policy .

13. Contact information

If you would like to contact us, including if you have any questions about this Privacy Policy, wish to exercise any of your rights as described in section 11, or make a complaint regarding your privacy, you can contact us at: email address: privacy@sodastream.com

We will review your complaint and endeavour to respond to you as soon as possible. If you are unhappy with our response to your complaint, you have the right to make a complaint to the OAIC. Details of how to contact the OAIC are provided on its website at www.oaic.gov.au.