Shipping, Delivery and Order Tracking

We process orders within 48 hours of receipt on business days. Once the order has been processed, our goal is to ship your order within 48 hours.

Delivery timeframe: 4 to 14 working days dependent on state location. -

Delivery cost: Normally $12.50 Australia Wide or free delivery for orders $75 or over. **

** We deliver to most MAINLAND areas - In the case where freight surcharges are excessive, your order may not be accepted at checkout or will be cancelled and refunded.

Due to restrictions, excessive Freight charges and extra surcharges for Dangerous goods we are unable to deliver to the following postcodes.

0822 0840 0852 0862 0872 0880 0881 0885 0886 2350 2365 2460 2464 2469 2473 2474 2476 2477 2478 2480 2484 2836 2839 2878 2879 2880 2898 2899 3342 3351 3384 3477 3478 3537 3723 3737 3764 4025 4183 4184 4310 4362 4370 4374 4405 4406 4408 4410 4421 4422 4423 4425 4427 4428 4470 4478 4479 4480 4481 4482 4486 4490 4491 4492 4493 4494 4496 4497 4498 4507 4515 4570 4581 4613 4620 4626 4650 4660 4670 4671 4677 4678 4680 4700 4709 4724 4725 4727 4730 4731 4736 4741 4743 4757 4803 4804 4805 4807 4816 4819 4823 4825 4828 4829 4830 4850 4871 4872 4873 4874 4875 4876 4880 4883 4884 4885 4886 4887 4888 4890 4891 4892 4895 5204 5220 5221 5222 5223 5601 5690 5734 6161 6225 6434 6443 6701 6725 6728 6731 6733 6770 6799 7150 7255 7256 7257 7321

All orders for these locations will be cancelled and refunded if they are accepted

As SodaStream Machines contain Carbonated CO2 Cannisters - these are deemed to be Dangerous Goods and are not accepted by Australia Post.

Due to these restrictions we DO NOT deliver to PO Boxes, Parcel lockers or addresses outside of mainland Australia.

Please note delivery times will be longer during public holidays (Christmas, Easter etc.)

Your order will be delivered by our nominated transport courier service. When placing an order you agree to an Authority To Leave delivery. When no one is available to accept the item, the driver may leave the delivery in a secure place at the address. In some cases a card may be left informing the recipient of the attempted delivery. A telephone number will be included on the card for the recipient to ring to re-arrange the delivery. For buildings with multiple occupancy the complete address must contain business name or department details and telephone number to allow a delivery to be completed between the hours of 9am-5pm Monday to Friday.

If you have any questions regarding the Authority to Leave condition, please do not hesitate to contact us.

By placing an order with SodaStream, you agree that the consignment will be left at the location if you are not present at the time of the delivery. Please be aware that SodaStream cannot be held responsible for the absence of the goods, if proof of delivery is provided by the transport company and supplied to you.

Order Tracking

To track your order please go to
www.directfreight.com.au

Please enter the last 6 Digits after the 9600 of your order number for example if your order number is 9600123456
Your Reference number would be 123456
Select the Customer Reference Field (not consignment number)
Hit TRACK button