What are your return and cancellation policies?
We back our bubbles! If our products do not meet your satisfaction for any reason, we offer a 30 day money-back guarantee on all Sparkling Water Makers purchased on SodaStream.com.
We process orders quickly, but if you need to cancel or change an existing SodaStream.com order, give our Customer Service team a call at 1-800-763-2258 (M-F 9a.m.-7p.m ET) and we will do our very best to accommodate before your order ships. We can usually accept such requests made within an hour from time of purchase.
- SodaStream does not refund initial or return shipping charges. Unauthorized returns or CODs will not be accepted.
- Our Sparkling Drink Mixes, Carbonating Bottles, Carbonating Cylinders and accessories cannot be returned or exchanged if purchased from SodaStream.com.
- Sparkling Water Makers purchased as holiday gifts between November 1 and December 31 may be returned through January 31.